I am a long time Empire customer. We recently had to get new furnace duct work at our home. The folks at Empire made the experience great.
Working with Chris was a good experience. He was knowledgeable and professional. He explained everything to me in detail and followed up with calls and quotes like he said he would.
When the service techs showed up I was very impressed. Ken is a real professional and polite. He took his time to explain things and I can tell he really cares about customer service. His assistant was also great. They hit a snag, but took care of the issue properly and professionally.
Overall the experience with Empire has been fantastic. This is the kind of service that creates customer loyalty!