I’ve used Empire since I bought my house in 1990. Most recently they installed a new exterior HVAC unit at my house. My old unit was having problems just as we were experiencing the very cold weather of late February. On two separate occasions, Empire came out the same day I called to see what was up with the old unit. They researched new package units to give me a quote while I was debating whether to replace the unit. Once I decided to go ahead they ordered the new American Standard unit, got it in and scheduled installation in just a few days. The installation was very smooth, with a crew of three outside the whole of a cold day making sure it was in and completely functional. They even painted the old gas line to the unit so that it looked better, which I thought was an incredibly nice thing to do.