Frequently Asked Questions (FAQ)

At Empire Heating and Air Conditioning, we believe that informed customers make the best decisions about their home comfort. Whether you're curious about how often to service your system, need help deciding when it's time for a replacement, or want to know more about improving energy efficiency, our team is here to help. This FAQ guide answers some of the most common questions we receive about HVAC maintenance, repairs, installations, and more—so you can feel confident and prepared no matter the season.

General HVAC Questions

How often should my HVAC system be serviced?

We recommend scheduling professional maintenance twice a year—once in the spring for cooling systems and once in the fall for heating systems.

What can I do to maintain my HVAC system between professional services?

Regularly replace or clean your air filters based on the type of filters you have. Typical 1” disposable filters should be replaced monthly, while extended surface air filters may last up to annually. Your technician can advise you. Ensure vents are not obstructed and keep outdoor units clear of debris and vegetation.

How long do HVAC systems typically last?

With proper maintenance, HVAC systems generally last between 15-20 years. Longevity can vary based on usage and maintenance frequency. The national average lifespan is approximately 9 years, accounting for many modest units installed in new construction.

HVAC Service and Repair

How quickly can Empire respond to service calls?

We strive for same-day responses whenever possible, especially for emergencies. Non-emergency services are typically scheduled within 24-48 hours.

Does Empire offer emergency HVAC services?

Yes, Empire provides 24/7 emergency HVAC repair services to customers with an active Planned Maintenance Agreement. Please call us immediately if you have an urgent need.

What signs indicate my HVAC system needs repairs?

Common signs include unusual noises, reduced airflow, frequent cycling, high energy bills, and inconsistent temperatures.

Installation and Replacement

How do I know when it’s time to replace my HVAC system?

Consider replacing if your system is over 15 years old, requires frequent repairs, experiences declining efficiency, or has rising energy costs. We recommend the "12k rule": Multiply your unit’s age by the cost of the repair—if this exceeds $12,000, replacement often makes financial sense. Your technician can assist with this decision.

What types of HVAC systems does Empire install?

We install central air conditioners, heat pumps, gas and electric furnaces, ductless mini-split systems, and indoor air quality enhancement equipment.

Pricing and Payment

Does Empire provide financing options for HVAC systems?

Yes, we offer convenient financing options through trusted financial partners, including options for low monthly payments and zero-interest financing.

Do you provide free estimates?

Yes, we offer complimentary estimates on new system installations and replacements. For repairs, we have a service charge that is waived if repairs are completed during the technician’s visit. We also offer a free second opinion if another company has recommended a system replacement.

Indoor Air Quality

What indoor air quality services does Empire offer?

We provide solutions such as air purifiers, humidifiers, dehumidifiers, ventilation systems, and air filtration enhancements to address common indoor air quality issues.

Energy Efficiency

How can I improve the energy efficiency of my HVAC system?

Regular maintenance, upgrading to a high-efficiency model, sealing ductwork, installing programmable thermostats, and properly insulating your home can significantly improve efficiency.

If I need a new system, how long does it take to install?

Typically, we can install a new system within a day. If new ductwork is needed, it could take up to three days. During peak times, scheduling your installation may take a few days, but we provide temporary heating or cooling units free of charge to ensure your comfort during this period.

Guarantees and Warranties

Do you provide warranties for new installations and repairs?

Yes, we offer comprehensive manufacturer and labor warranties on new installations and parts-and-labor guarantees on repairs. Specific terms vary—your technician will provide detailed information.

Other Questions? Contact Us Now!

For additional questions or to schedule service, please contact Empire Heating and Air Conditioning at (404) 294-0900 or visit our Contact Us page. We proudly serve the metro Atlanta area and remain family-owned and operated, with over 1,000 five-star customer reviews.