Our preferred brands of heating and air conditioning systems are American Standard and Daikin. We have found their quality to be among the top made HVAC brands sold in America. However, we also service and sell other trusted HVAC units which include Amana, Mitsubishi, Bradford White, Honeywell and more. Empire Heating and Air Conditioning is dedicated to providing you with the best service possible, and this is why we work with only the best brands in the industry!
"Highly recommend, would never go anywhere else"
I have used Empire for years. They are local (Decatur), kind, professional. I always love the women who answer the phones, they always seem to really care about you. The techs who come twice a year for maintenance visits are always nice, respectful, clean and professional. They are generally fine with my over-active dog :) Travis came today to do the maintenance visit and it was the first time I had had him as a tech and he was as nice as all the rest, also wore a mask, which I appreciated. Highly recommend, would never go anywhere else.
"Highly recommend them for any HVAC needs"
Empire has always provided outstanding service. They are always professional, with a great attention to detail. I really appreciate the respect they show for me and my families health by following strict COVID protocols. Highly recommend them for any HVAC needs.
"They were very efficient and thoughtful"
Removed and reinstalled heat pump air handler to allow for another unrelated repair. They were very efficient and thoughtful. When reinstalling they made a couple of modifications to improve the system. Much appreciated.
"I will be using Empire for all my HVAC needs"
I had a leak in one of my units. Michael was punctual and knowledgeable. He quickly diagnosed the problem and fixed it. I live in a new home and the builder did not tighten a connection that was causing the leak. While he was fixing the issue I asked him about a piece of equipment that I was not familiar with. He took the time to explain it to me and also saw that the Honeywell fresh air ventilation system was in place but the builder never hooked it up to electricity. He took care of that also. I am so thankful to Michael. He is a true professional and outstanding in his field. I will be using Empire for all my HVAC needs.
"The Kind of Service That Creates Customer Loyalty!"
When the service techs showed up I was very impressed. Ken is a real professional and polite. He took his time to explain things and I can tell he really cares about customer service. His assistant was also great. They hit a snag, but took care of the issue properly and professionally.
Overall the experience with Empire has been fantastic. This is the kind of service that creates customer loyalty!
"Lost Without You!"
I cannot thank you enough for the excellent service you have provided to my home. We were lost without you! Thanks so much.
"We Are Finally In Good Hands"
On the way to being fixed the correct way he even returned without us asking to tweak the system till the work can get done in just a couple of days. We are finally in good hands.
"Never Pushy - Gave Me the Information I Needed"
I recently moved into a 48 year old home and knew the furnace was old so I signed up for Angie’s deal with Empire as I had already checked out the reputation of this company. Technician was excellent, never pushy but gave me the information I needed to know about my furnace while bringing it to it’s optimum efficiency. Just what I needed.
"Empire Came Out the Same Day I Called"
My old unit was having problems just as we were experiencing the very cold weather of late February. On two separate occasions, Empire came out the same day I called to see what was up with the old unit.
The installation was very smooth, with a crew of three outside the whole of a cold day making sure it was in and completely functional. They even painted the old gas line to the unit so that it looked better, which I thought was an incredibly nice thing to do.
"Would Absolutely Recommend Them"
Had HVAC completely replaced. The old one was in the crawl space under the house, and the new one was installed in the attic. Overall, I'm very pleased with Empire and would absolutely recommend them.
"Prompt, Efficient, and Clearly Experienced"
Chris evaluated our existing systems and listened to our needs and preferences. His proposal covered everything we discussed. It was a good balance of cost and efficiency. Of the three proposals we received, his was the most clear and detailed. Chris also quickly answered all our follow-up questions. The price was competitive.
The installation crew was prompt, efficient, and clearly experienced in working together.