Empire’s Response to COVID-19

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Empire Heating and Air Conditioning has developed this policy to maintain a safe and healthy environment for all our customers, team members, visitors, and stakeholders during the COVID-19 crisis.

Empire Heating and Air Conditioning wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

Empire Heating and Air Conditioning Team

Empire Heating and Air Conditioning has implemented an extensive COVID-19 Policy accompanied by Empire Heating and Air Conditioning COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Empire Heating and Air Conditioning’s Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, our office will call to confirm the appointment. At this time, the dispatcher will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.

As we continue to monitor the situations, further communications may be update.

Should you have any questions regarding this policy or wish to discuss the our COVID-19 practices, please contact our office at 404-294-0900 or info@empirehvac.com

Thank you for trusting Empire with you comfort safety and health. We appreciate your business and look forward to being of service to you.

Dated: 3/17/2020